|The A/V & Classroom Technology Lead develops and supervises the delivery of audiovisual, collaboration and educational technology services at the Haas School of Business ? including support for the unique instructional, student engagement and community outreach needs of the School?s 6 academic degree programs (5 of them post graduate or professional), and more than 14 Centers, Institutes and Multidisciplinary Programs. |
In this role, the Lead is responsible for life cycle management of learning technology and collaboration services and the design and administration of organizational delivery capabilities including budget planning, project management, and staff development and performance.
Uses advanced concepts to lead and coordinate AV-IT services for the most complex and significant events conducted by the unit. Responsible for establishing, documenting, and implementing policies, processes and work flow for the unit or services, to include video-post production, digital editing, encoding, asset management, web distribution, intellectual property compliance issues. Responsible for communication with high-level clients on events of most significance in terms of visibility and impact.
The A/V and Classroom Technology Lead works closely with faculty, academic program managers and senior administrative officers of the School to identify and support their audiovisual, collaboration and educational technology needs and is responsible for effectively delegating work assignments to professional staff and student workers in order to deliver these services and achieve the unit?s goals.
The Lead is responsible for the design, development, testing, maintenance, and service delivery of audiovisual, collaboration and educational technologies in use across the School. The Lead will continuously improve the unit?s service delivery capabilities through a combination of his/her effort to identify marketplace functional and technical innovation for implementation at Haas and nurture productive working relationships with colleagues in similar positions elsewhere on campus, at peer business schools and across the broader commercial landscape.
The Lead will examine data and interpret trends to effectively manage staffing levels and equipment life cycles as well as act on opportunities for process improvement and cost reduction. Lead technical staff delivering the unit?s services including audiovisual and post-production support for events; educational, classroom and collaboration technology design & support; digital media asset management; and classroom, studio and collaboration technology life cycle maintenance.
Establish the unit?s standards for delivering and managing the continuous improvement of key services and processes, including the client-facing service catalog, the internal service delivery playbook, project management framework, and appropriate performance metrics. Instrument the unit?s key processes and functions and measure the unit?s service delivery performance; analyze usage trends and user needs to ensure appropriate staffing requirements, software/solution and equipment life cycle needs are met; develop proposals improving the unit?s ability to meet performance goals; provide input to strategic planning for the department. Oversee the recruitment, technical direction, scheduling, and management of professional staff and temporary event production staffing; establish and ensure work quality standards. Assess current or emerging technology and research and evaluate new technology in order to advise on its appropriate use for event/instructional support and/or A/V production/post-production service delivery. Recommend purchase of new technology systems and solutions including hardware, software and specialized professional services. Act as the key resource for the most complex and critical AV-IT computer, projection, video, and audio set-ups and equipment failures and most sensitive clients. Perform highly complex assessments of faculty requirements for instructional technology and advise on appropriate technology.
Collaborate to deliver value by: - Engaging others often and easily to accomplish work - Actively sharing information and personal expertise - Proactively building productive, sustainable working relationships based on mutual respect and trust - Balancing individual and team goals by being self-aware and open to feedback - Adopt a growth mindset supporting improvement of core skills including accountability, professionalism, customer and service orientation, communication, and job-related technical proficiency as expressed by Volunteering for stretch assignments and opportunities to fill the white space around my current job description - Participating in training that enhances my job-related capabilities - Actively participating on campus and industry committees in varied subject areas pertaining to technology for teaching and learning, classroom design, professional collaboration, and video production, post-production, programming, distribution, and preservation - Contributing to community-minded service opportunities at Haas and across the broader University campus? Creative, results-oriented team leader who creatively solves problems under time pressure without simply throwing money at them. ? Comprehensive knowledge of event, classroom and collaborative A/V technologies and solutions developed via 5+ years of experience using and driving the adoption of technology to achieve learning and collaboration goals in higher education or progressive industry settings. ? 5+ years of experience leading complex, large/multiple audience, technically challenging event production including set up, operation, troubleshooting, and technical direction. ? Advanced knowledge of intellectual property (IP) restrictions and their application to content recording, post-production and distribution. ? Experience supporting faculty use of technology to further their teaching goals and the institution?s instructional mission. ? Strong assessment and planning skills to quickly identify business needs and deliver appropriate people, process and technology solutions to meet those needs. ? Advanced skills to determine staffing and scheduling priorities based on knowledge of Campus policies and practices. ? A gifted communicator who models positive relationship, engagement, facilitation, presentation, persuasion, and conflict resolution skills at every level within the organization. ? A track record of setting and achieving high standards. ? A leadership and team building approach that: - Simplifies everything ? communication, processes, and technology. - Favors results over activity. - Listens to others. - Models optimism and calm in stressful times. ? Demonstrated proficiency in the use of common instructional design and delivery, collaboration and project management tools and equipment including Adobe Connect, Articulate, Audacity, Camtasia, Canvas, GIMP/Photoshop, Google Apps, Microsoft Office, Jira, Trello, and Slack.
Education/Training: A Bachelors degree in broadcast communications, video, film, audio, or digital production or a related field and a minimum of 7 years of relevant professional experience. Licenses or certifications, if any: Infocomm CTS or CTS-D certification or equivalent professional experience.